At Vertex Bags, customer satisfaction is important to us.

1. Return Eligibility

Items can be returned within 7 days of receiving the order if they are unused and in original condition.

2. Non-Returnable Items

Products that are used, damaged, or not in original packaging are not eligible for return.

3. Refund Process

Once the returned item is inspected, refunds will be processed using the original payment method or store credit.

4. Shipping Costs

Return shipping costs may be covered by the customer unless the product is defective.

5. Damaged Items

If you receive a damaged product, please contact us within 48 hours.

6. Contact

📧 vertex.bags@hotmail.com
📞 +962 7 7609 0700